Customer Service Representative
Elkhart, IN, US, 46516-1167
NIBCO is a recognized leader in the flow control industry. Headquartered in Northern Indiana, with a manufacturing history that spans over a century, NIBCO operates manufacturing facilities across the United States, as well as Mexico and Poland. NIBCO is known by our customers for exceptional quality, commitment to on-time delivery, and outstanding product innovation. Setting us apart from our competitors is our people.
If you're looking for a place where your hard work and great ideas make a difference--NIBCO is the place for you.
POSITION INFO:
This position is directly responsible for providing exceptional customer service to NIBCO’s customers.
RESPONSIBILITIES:
• Act as the first focal point for the external customer and sales in providing prompt, professional and courteous phone service. Edit orders for accurate entry and resolve customer concerns regarding processing orders, and billing.
• Work closely within a team to provide excellent customer coverage and service for this specific customer group.
• Analyze various correspondence including orders, discrepancy reports, claims and sales information.
• Work closely with NIBCO plants and distribution centers to proactively expedite customer open orders.
• Establish and maintain a high level of product and technical knowledge to effectively meet customer service expectations.
• Read and interpret product specifications in NIBCO catalogs.
• Calculate appropriate discount multipliers/net prices.
• Prepare written correspondence to external and internal customers
• Provide support on special projects as required.
EXPERIENCE:
Two years prior customer service experience required.
EDUCATION:
High School diploma required. College degree preferred.
TRAINING AND SKILLS:
The ability to maintain high energy and a positive attitude in a fast-paced environment is imperative. Candidates must be able to organize and set priorities; adapt to constant changes and updates involving customer service practices and procedures; have the ability to maintain strong working relationships with customers, teammates, and all facets of NIBCO. Take the initiative to solve problems and meet goals with professionalism. Excellent verbal communication and phone etiquette skills are required. Candidates must be able to compose business correspondence and have strong grammar skills.
PHYSICAL DEMANDS / ENVIRONMENTAL FACTORS:
Ability to enter information into computers and variety of software.
Ability to work in an office environment for up to 8 hours.
Ability to use phone system and communicate with callers.
NIBCO is committed to equal opportunity employment. It is the policy of NIBCO to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.