Customer Service Representative - Houston

For more than 70 years MATCO-NORCA has been a leading supplier of globally sourced, code-compliant Plumbing & PVF products for use in residential, commercial, and industrial applications. We are headquartered in Brewster, NY with offices in CA, GA, IL and TX--giving us at the ability to have products delivered on-time all the time. We take a creative approach to marketing and pride ourselves on our customer service. MATCO-NORCA - Always Growing, Always Changing, Always Something New.

We are always looking for individuals who can make a difference to the company and are passionate about what they do. If this sounds like you, please send your resume and cover letter in today.

POSITION SUMMARY:  This position is directly responsible for providing exceptional customer service to Matco-Norca’s customers. 

RESPONSIBILITIES:

• Act as the first focal point for the external customer and sales in providing prompt, professional and courteous phone service.
• Edit orders for accurate entry and resolve customer concerns regarding processing orders, and billing.
• Work closely within a team to provide excellent customer coverage and service for this specific customer group.
• Analyze various correspondence including orders, discrepancy reports, claims and sales information.
• Work closely with Matco-Norca distribution centers to proactively expedite customer open orders.
• Establish and maintain a high level of product and technical knowledge to effectively meet customer service expectations.
• Read and interpret product specifications in NIBCO and Matco-Norca catalogs.
• Calculate appropriate discount multipliers/net prices.
• Prepare written correspondence to external and internal customers.
• Provide support on special projects as required.

EXPERIENCE REQUIRED: 

• Two years prior customer service experience required. 
• SAP experience preferred.

EDUCATION REQUIREMENTS: 

• High School Diploma or GED certification required. College degree preferred.

SKILLS REQUIRED: The ability to maintain high energy and a positive attitude in a fast-paced environment is imperative.  Candidates must be able to organize and set priorities; adapt to constant changes and updates involving customer service practices and procedures; have the ability to maintain strong working relationships with customers, teammates, and all facets of NIBCO.  Take the initiative to solve problems and meet goals with professionalism.  Excellent verbal communication and phone etiquette skills are required.  Candidates must be able to compose business correspondence and have strong grammar skills.

COMPETENCIES:

NIBCO is committed to equal opportunity employment.  It is the policy of NIBCO to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.